Last Updated: 10.2026
North Wessex Downs Landscapes is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard personal information when you use our landscaping services or contact us via phone, email, or our website.
1. Who We Are
Under UK data protection laws, we act as the Data Controller for the personal information we process.
Business Name: North Wessex Downs Landscapes
Contact Name / Lead: Joseph Gibson
Email Address: joseph@nwdlandscapes.co.uk
Phone Number: 07733317726
2. Information We Collect
We only collect information necessary to provide landscape design, construction, garden maintenance, and quote estimations. This includes:
Contact Information: Name, job title (if commercial customer), phone number, email address, and home/site address.
Project Details: Photos or video footage of your property or garden, site access instructions, and specific project requirements.
Financial & Transaction Data: Invoicing details, payment history, and bank transfer details (we do not process or store full card details on our servers).
Communications: Records of correspondence, quote requests, and customer feedback.
Website Data: Basic analytics or IP addresses if you submit an enquiry form on our website.
3. How We Use Your Information & Our Lawful Basis
Under the UK GDPR, we must have a valid legal reason to process your data. We collect and use your data for the following purposes:
Data Used: Contact details, site address.
Lawful Basis: Contract — Necessary to take steps at your request before entering into a contract.
Data Used: Contact details, project details, site address.
Lawful Basis: Contract — Necessary to perform our contract with you.
Data Used: Name, address, billing details, payment history.
Lawful Basis: Legal Obligation — Necessary for compliance with HMRC and UK tax regulations.
Data Used: Name, email address, phone number.
Lawful Basis: Legitimate Interests or Consent — You have the right to opt out or unsubscribe at any time.
4. Sharing Your Information
We do not sell, rent, or trade your personal data. We only share information with third parties where necessary to operate our business, such as:
Subcontractors & Suppliers: Only when necessary to arrange materials or specialist trade delivery directly to your property.
Professional Systems & Software: Cloud accounting software (e.g., Xero accounting software), email providers (Gmail), and site planning tools.
Legal Requirements: HMRC, insurers, or law enforcement if required by law.
5. How Long We Keep Your Data
We retain your personal data only for as long as necessary:
Client Financial & Project Records: Retained for up to 6–7 years following project completion to comply with UK HMRC accounting regulations and insurance claims limits.
Unsuccessful Quotes / Enquiries: Deleted or anonymised after 12 months if no contract is formed.
6. How We Store and Protect Your Data
We take appropriate security measures to prevent your personal data from being lost, altered, or accessed without authorization. This includes password-protected software, secure cloud storage, and restricted physical access to project documents.
7. Your Legal Rights
Under UK Data Protection law, you have rights regarding your personal information:
Right of Access: Request a copy of the personal data we hold about you.
Right to Correction: Ask us to update incorrect or incomplete information.
Right to Erasure ("Right to be forgotten"): Request that we delete your data where there is no legal reason for us to keep it.
Right to Object: Object to us processing your data for direct marketing or under legitimate interests.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us using the details provided in Section 1.
8. How to Complain
If you have concerns about how we collect or use your data, please contact us first so we can resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK regulator for data protection issues:
Website: www.ico.org.uk
Helpline: 0303 123 1113